Refund Policy

REFUND POLICY

Last Updated: May 19, 2026

This Refund Policy outlines the terms and conditions under which JAJIA International ("Company," "we," "us," or "our") accepts returns, exchanges, and refunds for products purchased through withatofficial.com (the "Site"). By making a purchase on our Site, you agree to the terms set forth in this policy.

1. ELIGIBILITY FOR RETURNS

We accept returns under the following circumstances only: you received the wrong product, the product was damaged or defective upon delivery, or the product does not match the description on the Site. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Returns must be requested within 7 days of the date of delivery.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund: products that have been opened, used, or partially consumed, products without original packaging or proof of purchase, products purchased during promotional or clearance sales unless they are defective, and gift cards or store credits.

Due to the nature of beauty and personal care products, we are unable to accept returns for hygiene and safety reasons once the product seal has been broken.

3. HOW TO REQUEST A RETURN

To initiate a return, please contact our customer service team via LINE OA (@682xloqp) within 7 days of receiving your order. Your request must include your order number, the reason for the return, and clear photographs of the product showing the issue. Our team will review your request and respond within 1-2 business days with further instructions. Please do not return any item without prior authorization from our team.

4. RETURN SHIPPING

If the return is due to our error (wrong item sent, defective, or damaged product), we will cover the cost of return shipping. If the return is for any other reason, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

5. REFUND PROCESS

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-14 business days, depending on your bank or payment provider. Shipping fees are non-refundable unless the return is due to our error.

6. EXCHANGES

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item, please contact us via LINE OA (@682xloqp) with your order details and photographs of the issue. Exchanges are subject to product availability.

7. LATE OR MISSING REFUNDS

If you have not received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at contact@WITHAT.com or via LINE OA.

8. CANCELLATIONS

Orders may be cancelled before they have been packed and dispatched. Once an order has been processed and shipped, it cannot be cancelled. To request a cancellation, please contact us immediately via LINE OA after placing your order.

9. CONTACT US

For any questions or concerns regarding this Refund Policy, please contact us at:

JAJIA International Website: withatofficial.com LINE OA: @682xloqp Email: contact@WITHAT.com